Refund Policy

Please read the following carefully, then send us a refund request by contacting us via WhatsApp Support.

Requests for Refund must be clear and acceptable:

• √ Before you buy, we recommend starting with a 1 Month Plan to test the service. If you are not satisfied, do not buy a long-term service immediately.
• √ If your internet speed is slow, you will not be able to see and use our Vistaplay services properly; in this case, a refund cannot be requested due to client-side connection issues.
• √ The Vistaplay team is always ready to respond 24 hours a day, seven days a week. If you cannot set up the Vistaplay service on the devices you have for any reason, it will not include refunds. Please see and learn the necessary tutorials on setting up IPTV.
• √ If you make a mistake in choosing the service and completed the payment, please contact our support team immediately to review it.
• √ If your account expires 7 days later, the refund request will not be accepted.